At Tiffany Luck, operated by Win Vision N.V. (the data controller), we take your privacy seriously. This Privacy Policy explains how we collect, use, share and protect your personal data throughout your relationship with us. By using our website and services, you acknowledge the practices described below.

When You Register

When you create an account with Tiffany Luck, we collect personal information such as your full name, date of birth, email address, username and chosen currency. We need this information to set up and administer your account, confirm that you meet the minimum age requirement and communicate with you about your membership. Your registration data is held by Win Vision N.V. as the data controller and is not sold to third parties.

When You Deposit and Withdraw

To process payments, we collect financial details relevant to your chosen method, which may include card numbers, cryptocurrency wallet addresses or e-wallet identifiers. We use this data solely to facilitate deposits and withdrawals and to maintain accurate transaction records. Depending on your payment method — which may include VISA, Mastercard, Bitcoin, Tether, Skrill or other supported options — your payment information is shared with the relevant payment service providers who process the transaction on our behalf. These providers are bound by their own data protection obligations and may only use your data for the purposes of completing the transaction.

When We Verify Your Identity

We are required to carry out identity and age verification checks in accordance with our obligations under applicable anti-money-laundering and fraud-prevention rules. During this process, we may collect copies of government-issued identification documents, proof of address and, where relevant, source-of-funds documentation. This information is shared with specialist identity verification and compliance service providers who assist us in meeting these obligations. In certain circumstances, we may also be required to disclose information to regulatory authorities or law enforcement agencies where the law demands it.

While You Play

During your time as an active player, we collect data about your gaming activity, including game history, session durations, wagering patterns and device information. We use this data to personalise your experience, detect and prevent fraudulent behaviour, and fulfil our responsible gambling commitments. If we identify patterns that suggest potential harm, we may use this information to contact you with support resources or apply account restrictions in line with our duty of care. We also use cookies and similar technologies to understand how you interact with our platform; please see the section on cookies below.

When You Close Your Account

If you choose to close your account, we will cease processing your data for marketing and gaming purposes. However, we are legally required to retain certain records — including transaction histories and identity verification documents — for a period determined by applicable law and our licensing obligations. During this retention period, your data remains protected and is accessible only to authorised personnel or where disclosure is legally required.

Your Rights, Data Deletion and Cookies

You have the right to access the personal data we hold about you, to request corrections where information is inaccurate, and to request deletion of your data where we have no legal obligation to retain it. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact our support team through the channels available on our website.

Please note that some data cannot be deleted while legal retention duties apply, such as those arising from anti-money-laundering regulations or our licensing requirements under the Anjouan Gaming Authority (licence number ALSI-202505034-FI2).

We use cookies to enable essential site functionality, remember your preferences, analyse site traffic and support security measures. You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect your experience on our platform.

If you have any questions about this Privacy Policy or how your data is handled, please contact us via our customer support team. We are committed to handling your information with care and transparency.